All participants deserve a sport experience that is safe, inclusive and free of maltreatment and abuse.  To this end, we work diligently and proactively to ensure all soccer experiences are great ones. We also are in consistent communication with our member associations to ensure processes, policies, and programming are in place including the transfer of information from club infractions to Canada Soccer are upheld. 

 

Our provinces and territories are set up with independent complaint management  to ensure complaints are dealt with without perceived or real conflicts of interest as well as handled by Safe Sport experts to ensure due process and information transmission. 

 

 

If you have witnessed or experienced maltreatment, the following are steps that can be taken:

1

Instance Assistance
  • If this is an emergency, please dial 911.

2

File A Complaint
  • I am a member of a local club and this happened at the local or provincial level:
  • Look at your local organization’s website for steps to be taken at the local or provincial/ territorial level to file a complaint. Complaints outside of National level programming can be directed to the Independent third - party reporting mechanism that is in effect for all clubs and administered at the PTSO level.
  • If your local organization does not have this information on their website, please refer directly to your PTSOs website for process and contact information.

3

A Formal Complaint
  • I am a participant at the National level or this is an incident that happened at a National level event:
  • If you are a participant at the National Level, Canada Soccer is mandated to use Abuse-Free Sport and all complaints can be directed directly to Abuse-Free Sport on their website .
  • Not all concerns need to be a formal complaint and we also recognize anyone experiencing or witnessing maltreatment may be confused on where to go or how to navigate the system. Further, it is our goal that anyone witnessing or experiencing maltreatment is provided with various options and opportunities to seek a resolution. To this end, we have also set up a confidential* email address that is monitored by our Safe Sport Officer. You can reach out to our Safe Sport Officer at safesoccer@canadasoccer.com for support.
    *Based on the nature of information received there may be a duty to report to authorities.
Abuse-Free Sport Website
safesoccer@canadasoccer.com